Support Policy
Effective Date: January 1, 2024
Customer Support Availability
369 Beats provides customer support for all event-related queries including bookings, cancellations, refunds, and general information. Support is available during business hours (e.g., 10:00 AM to 6:00 PM, Monday to Saturday).
Support Channels
Customers can reach out to us through the following channels: Email: info@369beats.com Phone: +91 8624939369 Social Media / Official Platforms (if applicable)
Response Time
We aim to respond to all queries within 24–48 hours. Urgent event-day queries will be prioritized and handled as quickly as possible.
Ticket & Booking Support
Customers must provide booking details (ticket ID, name, contact number) when requesting support. 369 Beats is not responsible for issues arising from incorrect information provided by the customer.
Refund & Cancellation Support
All refund or cancellation requests must be submitted through official channels. Requests will be handled according to the company’s Refund & Cancellation Policy.
Technical Issues
In case of payment failures or ticketing issues, customers should immediately contact support with proof of transaction. Resolution time may vary depending on third-party payment providers.
Escalation Process
If a query is not resolved satisfactorily, customers may request escalation. Escalated cases will be reviewed by a senior representative within a reasonable timeframe.
Limitations of Support
369 Beats is not responsible for issues caused by third-party platforms, network failures, or external factors beyond control. Support will not be provided for invalid or unauthorized ticket purchases.
Conduct
Customers are expected to communicate respectfully with support staff. Any abusive or inappropriate behavior may result in denial of service.